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Tariffs are subject to change without notice. When a booking has been confirmed by receipt of deposit, the tariff quoted will be honoured. Tariffs quoted are for up to 4 persons in a 2 Bedroom Apartment and up to 6 persons in a 3 Bedroom Apartment. 

  • Specified apartments cannot be guaranteed
  • NO PETS ALLOWED
  • All apartments have lift and wheelchair access
  • Minimum 2 nights stay for all weekend bookings on a Friday/Saturday evening
  • Minimum 5 nights stay for Christmas/New Year will apply
  • Minimum 4 nights stay for Easter will apply Minimum 3 night stays for January and September School Holidays will apply

 

COVID-19:

Travel requirements are changing rapidly. Please check the latest information on restrictions in Australia. Please visit the Queensland Government website. Where necessary, please ensure you have the correct paperwork for entry into Queensland and please provide a copy of your paperwork to Kirra Surf Apartments prior to your stay.

 

DEPOSITS:

All bookings require a deposit of 20% in Low/Mid/High seasons immediately to confirm your booking. If paying by direct credit a maximum of 24hrs applies for receipt of payment. A confirmation letter will be sent advising dates of reservation, number of people and balance payable. BALANCE PAYABLE ON ARRIVAL. Confirmation will be issued by email or by mail.

 

CANCELLATION POLICY:

General: No refund if cancelled on the day of travel or failing to check in.

Low Season: No fee if cancelled 7 days or more prior to travel. If cancelled 7 days or less prior to travel, your fee will be transferred into a booking credit* to be used at a later date. (*Please contact reception if you have any concerns)

Mid Season - High Season:
No fee if cancelled more than 14 days prior to travel. If cancelled 14 days or less prior to travel, your fee will be transferred into a booking credit* to be used at a later date. (*Please contact reception if you have any concerns) (A deposit of 20% (med and high) is required when making a booking).

 

ADDITIONAL PERSONS:

Tariff quoted are as follows:

  • Four people in 2 bedroom apartment
  • Six people in 3 bedroom apartment and penthouse apartments
  • Charges apply for additional persons.

 

CLEANING & LINEN:

For bookings of 8 – 14 days, a service will be provided with a change of linen mid-way during your stay. For longer stays this service will be provided on a weekly basis.

Additional service or additional linen change can be provided upon request for a fee. COTS (Linen ) and HIGH CHAIR: can be hired for a fee

 

RECEPTION HOURS:

  • Monday - Saturday 9.00am to 4.00pm
  • Sunday – 9.00am to 12.00midday
  • Public Holidays 9.00am to 12.00midday (subject to change)
  • Christmas Day - CLOSED 

 

CHECK IN / CHECK OUT:

Check-in is from 2-00pm. If you are arriving outside of office hours please let us know so arrangements can be made for key collection. Our check-out time is 10.00AM

If BALANCE PAYABLE ON ARRIVAL is by either cash/EFTPOS you may be asked to provide a credit card authorisation or imprint when you check-in. This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.

The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.

Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in. Upon departure your Apartment will be checked by a staff member before authorisation of return of monies.

 

PHOTOGRAPHIC IDENTIFICATION: 

When you check-in you may be asked to provide photographic identification. If you are unable to provide such identification your booking may be cancelled and you may be liable to pay Kirra Surf Apartments an amount equal to the full booking amount plus any other costs incurred in connection with the booking.

 

NO-SHOWS:

If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay the full amount of your booking less any amount which you have already paid.

 

Thank you for considering to stay at Kirra Surf Apartments.